Scarplay believes that online gaming should be enjoyable and controlled entertainment — not a source of stress or problems. We provide a range of self-control tools and support resources to ensure every member can enjoy the platform in a healthy and responsible way.
Responsible Gaming Support
Available Self-Control Tools
Scarplay's Minimum Age Requirement
Our Commitment to Malaysian Members
Scarplay's comprehensive approach to ensuring a healthy gaming experience for every member
Scarplay integrates self-control tools directly into your account — daily deposit limits, weekly loss limits, session time limits, and self-break options — all activatable within seconds without needing to contact anyone.
Every registration at scarplay goes through a strict age verification process using KYC. No one under the age of 21 is permitted to register or use this platform under any circumstances.
The scarplay platform will send you automatic reminders once you have played beyond the time limit you set for yourself. This helps you stay aware of the time spent and maintain a healthy life balance.
Members can choose to exclude themselves from the scarplay platform for a set period — whether a week, a month, or permanently. This option cannot be reversed during the chosen period to ensure its effectiveness.
Scarplay's support team, specially trained in responsible gaming, is available to assist you at any time. If you feel that gaming is beginning to affect your life, don't hesitate to reach out to us.
The scarplay system continuously monitors each member's gaming patterns. If the system detects signs of problem gambling, we will proactively reach out to you with the information and support you need.
Responsible gaming means enjoying betting and online gaming purely as a form of entertainment — with clear controls, self-imposed limits, and full awareness of the risks involved. At scarplay, we take this responsibility seriously, not as a formality, but as a core part of our platform culture.
For the majority of scarplay members, playing is a way to relax, test their luck, and celebrate wins together. However, we understand that for some, this enjoyment can shift into a habit that's hard to control without the right guidance. That's why scarplay invests in a robust and comprehensive responsible gaming infrastructure.
The core principle of responsible gaming at scarplay is simple: you play with money you can afford to spend on entertainment, not money needed for daily essentials. Every amount wagered should be treated as an entertainment cost — just like buying a movie ticket or dining out at a restaurant.
scarplay Tip: Set a monthly gaming budget and stick to it — just as you would with your food or transport expenses.
Identifying the early signs of problem gambling is the most important step in protecting your wellbeing. scarplay encourages every member to honestly evaluate their gaming behaviour from time to time. Watch for the following signs in yourself:
You are playing with money meant for bills, rent, or your family's daily needs.
You feel the need to bet increasingly larger amounts to achieve the same level of excitement as before.
You frequently try to "chase losses" by continuing to play after a big loss in hopes of recovering it.
Your loved ones — a partner, parent, or close friend — are starting to express concern about your gaming habits.
You feel anxious, irritable, or stressed when you are unable to play or are forced to stop.
You hide your gaming activity from those around you or lie about how much money you've spent.
Gaming begins to noticeably affect your work performance, studies, or personal relationships.
If you identify two or more of the above warning signs in yourself, we encourage you to speak with the scarplay support team or use the self-break tool available in your account immediately.
Scarplay provides a comprehensive and easy-to-use set of self-control tools directly within your account settings. All tools are designed to give you full control over your gaming experience:
All set limits can be reduced at any time with immediate effect. However, to increase a limit, a mandatory 72-hour waiting period applies as an additional layer of protection for your benefit.
Sometimes the best step is to take a complete break from the platform. scarplay fully supports this decision and makes it easy — no questions asked, no barriers.
Temporary Self-Exclusion allows you to suspend your account for a set period — between 7 days and 6 months. During this time, you will not be able to log in, make deposits, or participate in any games. Your account and balance remain safe and will be accessible again once the suspension period ends.
Permanent Self-Exclusion is an option for those who decide to stop playing permanently. Once activated, your account will be permanently closed and you will not be able to re-register using the same details. Any remaining balance will be processed for withdrawal within the stipulated timeframe.
scarplay will not send any promotional offers or marketing emails to members who are currently in a self-break or self-exclusion period. Your decision is fully respected.
If you are concerned about the gaming behaviour of a family member or friend, scarplay wants you to know that you are not alone and there are steps you can take.
The first thing you can do is speak openly and without judgment. People facing gambling problems often feel ashamed and isolated — a compassionate and understanding approach is far more effective than direct confrontation.
If you believe someone is using your scarplay account without authorisation, or that a minor is accessing the platform, please contact our support team immediately at [email protected] for urgent action.
Scarplay does not offer self-control tools merely as a formality. We believe a trusted gaming platform has an active responsibility to protect its members. Here are scarplay's concrete commitments:
We know that member trust is scarplay's most valuable asset. A platform that genuinely cares about its members' wellbeing is one that will remain trusted over the long term.
Activate any of these tools directly in your account settings at any time.
Set a maximum daily, weekly, or monthly deposit amount. Takes effect immediately and can be reduced at any time.
Limit your daily play time. The system will send a warning before the limit is reached so you always stay aware.
Set a maximum loss limit for any given period. Your account is automatically suspended once the limit is reached.
Take a temporary break or a permanent exclusion. Your decision is respected — no questions, no barriers.
Questions frequently asked by scarplay members about responsible gaming
Scarplay is here for more than just entertainment — we're here to ensure you play safely, in control, and responsibly. Register today and experience the difference of a platform that genuinely cares about its members' well-being.